Your Questions, Our Answers

We've compiled all the most asked questions, but when in doubt, feel free to contact our support team!

Where is my order?

After placing your order, you’ll receive a confirmation email. Once your order ships, you’ll receive a separate email with tracking details. If you haven’t received it, please contact us at info@velunarae.com.

Can I return my order?

Yes! You can return within 30 days if the item is unused and in original condition. To begin the return process, email us at info@velunarae.com.

Do you ship overseas?

Yes, we offer free worldwide shipping & tracking on all orders over $0!

How long is shipping?

Orders usually arrive within 5–12 business days. Delivery times may vary slightly by location.

What are Veluna bags made of?

Our bags are made from carefully selected, durable materials. Exact materials vary by style, ranging from vegan leather to durable nylon.

I didn't receive order confirmation/tracking info?

After placing your order, you should receive a confirmation email shortly. If you don’t see it, please check your spam folder or ensure your email address was entered correctly.

If it’s still missing, please contact our support team at info@velunarae.com.