Your Questions, Our Answers
We've compiled all the most asked questions, but when in doubt, feel free to contact our support team!
After placing your order, you’ll receive a confirmation email. Once your order ships, you’ll receive a separate email with tracking details. If you haven’t received it, please contact us at info@velunarae.com.
Yes! You can return your order within 30 days if the item is unused and in original condition. To begin the return process, email us atinfo@velunarae.com.
Yes, we offer free worldwide shipping & tracking on all orders over $0!
Orders usually arrive within 5–10 business days. Delivery times may vary slightly by location.
Our bags are made from carefully selected, durable materials. Exact materials vary by style, ranging from vegan leather to durable nylon.
After placing your order, you should receive a confirmation email shortly. If you don’t see it, please check your spam folder or ensure your email address was entered correctly.
If it’s still missing, please contact our support team at info@velunarae.com.
Can't find your questions?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.